This Microsoft report explores findings from a survey of 9,600 frontline employees and managers and reveals that despite their essential role in every industry, these workers have traditionally been underserved by technology. Read the report to see how technology adoption on the frontline is accelerating and making a difference.
What challenges do frontline workers face?
Frontline workers, who represent 80 percent of the global workforce, face numerous challenges including high work-related stress, feelings of being undervalued, and inadequate communication from leadership. Over 60 percent of these workers believe their companies could do more to prioritize culture and communication, while 51 percent of non-management workers feel they are not valued as employees.
How can technology support frontline workers?
Technology can play a significant role in supporting frontline workers by providing digital tools that streamline tasks, improve communication, and enhance overall job satisfaction. For instance, 63 percent of frontline workers are optimistic about the job opportunities technology creates, and it ranks third among factors that could help reduce workplace stress, following better pay and vacation time.
What is the importance of training for frontline workers?
Training is crucial for frontline workers as it helps them effectively use new technologies that can enhance their job performance. Currently, 55 percent of frontline workers have had to learn new tech on the fly without formal training, leading to concerns about job security. Providing adequate training can empower these workers and help bridge the technology and training gap.
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